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Polycom Premier Plus - Extended service agreement

Polycom Premier Plus - Extended service agreement
Manuf.No.: 4870-00388-138
Art.No.: S5002450
Product group: Network Service & Support /
Manufacturer: Polycom
Polycom Premier Plus, Extended service agreement, parts and labour, 3 years, on-site, response time: NBD, for P/N: 7200-26670-001, 7200-26680-001, 7200-27080-001, 7200-28610-001, 7200-28650-001)
10.561,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Still available
Delivery time approx. 1-3 days
Description
  • Designed for customers who need a higher level of support to manage their business
  • Focused on failure prevention, rapid resolution and technical responsiveness
  • Includes all features included in Premier Support, plus on-site response by a Product Support Specialist within 24 hours to personally remedy any unresolved problem (or next business day)
Optimize your collaboration environment to deliver the most benefit to your business. As a Polycom support customer, you have access to the world's foremost conferencing and collaboration support experts to provide fast, accurate solutions to operational problems. The Premier Family of Support Services delivers consistent, high quality support across all Polycom product lines. The Premier Plus Support includes unlimited telephone technical support throughout your workday; advance parts replacement, software updates, software upgrades, on-site response by a customer service engineer, on-line support, test facility.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day

Details

Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: next business day
New releases update - 3 years
Technical support - phone consulting - 3 years - availability: business hours / Monday-Friday
Product info support - web knowledge base access - 3 years
Technical support - inspection - 3 years - availability: business hours

Compatibility Information

Designed For P/N: 7200-26540-001, 7200-26600-001, 7200-26670-001, 7200-26680-001, 7200-27080-001, 7200-27100-001, 7200-27110-001, 7200-27140-001, 7200-28610-001, 7200-28650-001

Polycom

  • HDX (Only for 7200-26540-001, 7200-28650-001)
  • HDX 8004 XL (Only for 7200-27100-001)
  • HDX 8004 XLP (Only for 7200-27110-001)
  • HDX 8004XL 2PC (Only for 7200-26600-001)
  • HDX 8004XL 2WT (Only for 7200-27080-001)
  • HDX 8004XLP 2PC (Only for 7200-26680-001)
  • HDX 8004XLP 2PT (Only for 7200-26670-001)
  • HDX 8004XLP 2WC (Only for 7200-27140-001)
  • HDX Media Center 8004XL 2WT50 (Only for 7200-28610-001)