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Fujitsu Support Pack On-Site Service - Extended service agreement

Fujitsu Support Pack On-Site Service - Extended service agreement
Manuf.No.: FSP:GA3X20Z00DEWRA
Art.No.: S6421181
Product group: Network Service & Support /
Manufacturer: Fujitsu
Fujitsu Support Pack On-Site Service, Extended service agreement, replacement, 3 years, on-site, 9x5, response time: NBD, for CELSIUS RemoteAccess)
40,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

General

Type Extended service agreement
Service Included Replacement
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - replacement - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 3 years

Compatibility Information

Designed For CELSIUS RemoteAccess

CELSIUS

  • RemoteAccess