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Fujitsu Support Pack Desk-to-Desk Service - Extended service agreement

Fujitsu Support Pack Desk-to-Desk Service - Extended service agreement
Manuf.No.: FSP:GD5EDKZ00DES23
Art.No.: S6420154
Product group: Network Service & Support /
Manufacturer: Fujitsu
Fujitsu Support Pack Desk-to-Desk Service, Extended service agreement, replacement, 5 years, on-site, 13x5, repair time: next business day, for P/N: D:FCSW-48KBL4-16IS)
5.834,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
The customer places a call to the Fujitsu Technology Solutions' help desk. If the malfunction cannot be repaired by the help desk, technicians over the phone, the defective product will be replaced by an equivalent. The defective unit will be picked up from the customers address and a new one delivered. The Desk-to-Desk service is meaning the replacement unit is delivered directly to the users' desk.

General

Type Extended service agreement
Service Included Replacement
Location On-site
Full Contract Period 5 years
Repair Time Next business day
Service Availability 13 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - replacement - 5 years - on-site - repair time: next business day - availability: 13 hours a day / Monday-Friday
Technical support - phone consulting - 5 years

Compatibility Information

Designed For P/N: D:FCSW-48KBL4-16IS

Brocade

  • 48000 Director (Only for D:FCSW-48KBL4-16IS)