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Polycom Premier - Extended service agreement

Polycom Premier - Extended service agreement
Manuf.No.: 4870-00280-112
Art.No.: S4366727
Product group: Network Service & Support /
Manufacturer: Polycom
Polycom Premier, Extended service agreement, advance parts replacement (for video conferencing with 20 ports), 1 year, shipment, for P/N: VRMX2020R, VRMX2520R)
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Still available
Delivery time approx. 1-3 days
  • Telephone technical support - Monday through Friday, or per agreement
  • Access to high-level engineering expertise to resolve complex technical problems
  • Advance parts replacement - provides expedited replacement of all covered, failed hardware parts
  • Software updates and upgrades to correct errors or to enable new features and product functionality
  • Unlimited access to the extensive online KnowledgeBase
  • Access to Polycom's interactive video test facility - 24 hours a day, 365 days a year
The Premier support offering was created for customers who need responsive, high system availability, and outstanding responsiveness to technical issues. The Premier support offering includes manifold support features.


Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Covered Configurations Video conferencing with 20 ports


Service & Support Details Extended service agreement - advance parts replacement - 1 year - shipment
New releases update - 1 year
Technical support - phone consulting - 1 year - availability: business hours / Monday-Friday
Product info support - web knowledge base access - 1 year
Technical support - inspection - 1 year - availability: business hours

Compatibility Information

Designed For P/N: VRMX2020R, VRMX2520R


  • RMX 2000 20-port (Only for VRMX2020R, VRMX2520R)