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Cisco Smart Care Service L1 - Technical support

Cisco Smart Care Service L1 - Technical support
Manuf.No.: CON-CNLA-SMS-1000
Art.No.: S6885057
Product group: Network Service & Support /
Manufacturer: Cisco
Cisco Smart Care Service L1, Technical support, replacement, 1 year, 8x5, response time: NBD)
927,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
  • Increases network visibility and provides you with the information you need to efficiently manage and continually improve your network
  • Improves the uptime, security, and performance of your network through ongoing monitoring and periodic assessments that allow you to address problems before they affect your business
  • Allows your IT staff to operate more efficiently by reducing the time and effort required to keep your network running optimally
  • Enhances your employee productivity and your responsiveness to customers through improved availability of your essential business applications
  • Optimizes your business profitability by helping you get the most from your technology investments
  • Simplifies your contract management and maintenance requirements through a single service contract that covers all of your Cisco devices
  • Combines the expertise and service advantages of both Cisco and Cisco certified partners into a single offering
The Cisco Smart Care Service proactively verifies that the network is secure, reliable, and functioning optimally so that you can improve your employee productivity and customer responsiveness and get the most from your technology investments. Modern businesses rely on network applications more than ever before and are ever-more vulnerable to the lost productivity and profitability that can result from a network outage. As the network becomes the platform for business success in companies of all sizes, the service and support needs of many organizations are changing. While device-by-device support services provide excellent protection for individual devices, they cannot provide insight into the overall health and security of the network or help businesses identify potential problems before they arise.

General

Type Technical support
Service Included Replacement
Full Contract Period 1 year
Response Time Next business day
Service Availability 8 hours a day / 5 days a week

Details

Service & Support Details Technical support - replacement - 1 year - response time: next business day - availability: 8 hours a day / Monday-Friday
New releases update - 1 year
Technical support - remote monitoring - 1 year - response time: next business day - availability: 8 hours a day / Monday-Friday